Overview

Agently’s Instagram Messaging integration organizes all your IG DMs — including message requests, story replies, reactions, and media — into a clean, filterable, and automated inbox.

This helps teams handle IG inquiries more professionally, especially for content creators, brands, and businesses who rely on Instagram for lead generation, sales, and customer engagement.

The integration turns raw DMs into structured workflows powered by AI and automation.

How it works

When connected:

• DMs sync in real time including text, emoji replies, images, videos, and voice notes.

• Story replies and reactions appear as separate conversation threads for better tracking.

• AI intent recognition identifies high-intent leads and common support categories.

• Auto-routing:

  • Sales queries → sales team

  • Support → helpdesk

  • Influencer collaborations → marketing

• Automated responses:

  • Greeting messages

  • Lead qualification flows

  • Keyword-based triggers (e.g., “price”, “ready”, “promo”)

• Unified replies: Team members reply from Agently, not Instagram; customers see responses as normal IG messages.

Your team gets full conversation context, personalization power, and response history — something IG’s native inbox doesn’t offer at scale.

Configure

To set up Instagram:

1. Connect your Instagram Business Account through a Facebook Page.

2. Authenticate via Agently Settings → Integrations.

3. Select which IG inboxes and message types should sync.

4. Enable auto-routing using tags, AI intent, or channel-type rules.

5. Customize automated greeting messages or keyword triggers.

6. Configure notification preferences for different teams (sales, support, marketing).

After setup, IG becomes a well-organized, AI-powered communication pipeline inside Agently.