This release focused on tightening Agently’s foundation to ensure reliability across busy chat environments.

Improvements

• Optimized message parsing pipeline, resulting in 20% faster AI processing time.

• Streamlined WhatsApp & Instagram API handling to reduce sync delays and dropped messages.

• Improved dashboard load time by 12%, especially on large inboxes with 5K+ conversations.

• Updated UI icon set for clearer navigation and better accessibility on mobile devices.

• Enhanced session caching for smoother experience during long working hours.

Fixes

• Resolved issue where unread message badges displayed incorrect counts.

• Fixed bug that caused occasional logout on multi-tab sessions.

• Improved stability for users switching rapidly between channels.

A major update to make Agently’s replies feel even more natural, contextual, and multilingual-ready.

New Features

• Upgraded AI Reply Engine to v2, delivering warmer tone, fewer repetitions, and context-aware memory.

• Added Tone Settings: Friendly, Professional, Direct — allowing teams to match brand style.

• Introduced Reply Rewrite feature for manual fine-tuning of AI suggestions.

Improvements

• Significantly improved intent detection accuracy for Bahasa Indonesia and mixed-language queries.

• Faster fallback logic when message context is unclear, reducing “generic” replies.

• Improved personalization: name detection, order lookup, and product recall.

Fixes

• Resolved issue where auto-replies occasionally triggered twice on WhatsApp.

• Fixed inconsistent timestamps on Instagram DM replies.

This release focused on giving users more control with smarter automation logic.

New Features

• Introduced Smart Routing Node to classify chats (e.g., sales, support, complaints) and auto-route them.

• Added Conditional Branching to Automation Canvas (IF → THEN → ELSE).

• New “Pause & Delay” node for timed follow-ups and scheduled actions.

Improvements

• Automation execution latency improved from 1.2s → 0.4s for near-instant actions.

• Drag-and-drop precision enhanced for building complex automation flows.

• Improved analytics for automation success rate & failure logs.

• Better error handling for expired tokens and failed webhook deliveries.

Fixes

• Fixed bug where follow-up sequences didn't trigger on Instagram DM replies.

• Resolved issue where archived conversations couldn’t be reactivated through automation.

• Patched rare case where routing rules conflicted with manual assignment.

A polished release aimed at team collaboration, analytics, and usability.

New Features

• Launched Multi-Agent Inbox with roles: Admin, Manager, Agent — each with custom permissions.

• Introduced Conversation Health Dashboard to track SLA, response time, and missed chats.

• Added Bulk Actions for marking as done, assigning agents, and triggering workflows.

• New “Quick Responses” panel for saved templates and AI-generated suggestions.

UI & Experience

• Refreshed dashboard layout with better spacing, cleaner typography, and darker accents.

• Redesigned left navigation menu for easier access to Automation, Inbox, and Analytics.

• Improved message preview for links, images, PDFs, and invoice attachments.

Fixes

• Fixed WhatsApp media preview bug causing blank images.

• Resolved issue with Instagram carousel messages not loading properly.

• Improved reliability of large file uploads (up to 20MB).

• Patched edge case causing slow performance on accounts with 10K+ historical chats.