Overview

Agently’s Gmail integration turns your email inbox into a smart, automated, collaborative hub. Instead of switching tabs, forwarding threads, or losing context, emails become part of your customer communication ecosystem — tagged, categorized, and tracked automatically.

Teams can manage support tickets, sales follow-ups, and operational workflows directly from Agently.

How it works

When Gmail is integrated:

• Inbound emails appear instantly inside the Agently inbox with full message history.

• Thread syncing: Agently captures entire email threads, not just single messages.

• AI content analysis:

  • Detects intent (support, billing, sales, complaints, feedback).

  • Escalates urgent emails.

  • Adds automated tags (e.g., refund request, onboarding question).

• Email automations:

  • Auto-send acknowledgment messages

  • Schedule follow-ups

  • Route emails to teams

  • Trigger tasks or workflows

• Outbound emails:
  Send replies directly from Agently using your Gmail identity.

With this, email becomes faster, more organized, and far more scalable.

Configure

To connect Gmail:

1. Authenticate using Google OAuth (personal or Workspace account).

2. Choose which labels and inboxes should sync into Agently.

3. Setup rules for:

   • Auto-tagging

   • Auto-routing

   • AI scanning

   • Automated replies

4. Enable notifications (Slack, internal alerts, or Agently mobile).

5. Optional: Create templates for quick replies or follow-up sequences.

Once connected, Gmail becomes an intelligent, automated communication channel inside Agently — not just an email inbox.