Overview

Messenger remains one of the most widely used channels for customer support, lead generation, and sales. Agently’s Messenger integration ensures every incoming message lands in the right place — organized, categorized, and ready for automation.

It removes the chaos of checking Page Inbox manually and gives teams a powerful workflow layer on top of Facebook chats.

How it works

With the integration active:

• All messages sync instantly — text, attachments, quick replies, buttons, and forms.

• User profiles from Messenger are displayed with conversation context in Agently.

• AI intent tagging helps classify messages like billing, sales, support, complaints, order updates, etc.

• Automation triggers:

  • Auto-send FAQ responses

  • Assign chats to certain groups

  • Trigger follow-up reminders

  • Add tags or labels to categorize

• Message templates:
  Send quick replies or structured messages directly from within Agently.

Your team never misses a message, and everything stays traceable and centralized.

Configure

Setup takes just a few steps:

1. Admin connects a Facebook Page in Agently Settings → Channels.

2. Choose what type of messages to sync (comments, messages, forms).

3. Enable AI routing and category mapping.

4. Assign message ownership rules (e.g., sales team handles pre-purchase questions).

5. Optional: Activate auto-replies for off-hours or FAQs.

Once connected, Messenger becomes a fully managed channel inside Agently with automation, collaboration, and performance monitoring.